– Privacy Policy –
As a third generation Australian owned family business, we take pride in sharing our entrepreneurial spirit, from humble migrant beginnings, by building collaborative relationships with our Stakeholders.
Raptis Investments Pty Ltd ACN 007 689 429 (Raptis) is committed to respecting your personal information. Our privacy policy sets out how we collect, use, store and disclose your personal information. When you use our Website, Social Media, or provide your personal information to us, you consent to your personal information being collected, held, used and disclosed as set out in our privacy policy.
Information we collect and hold
Raptis collects personal information about you in a number of ways, including when you:
- use our website, social media pages, and internal sites/programs or intranet (“Website”); and
- interact with us and provide personal information by any other means, including either physically or electronically; and
- are present at or outside our facilities, including images and video collected, (or) captured by CCTV or other security and surveillance systems,(collectively referred to as “Collection Channels”).
Personal information that Raptis collects and holds may include your name, email address, delivery address, date of birth, phone number, payment method, social media handles, images, video of you, and other identifying information you choose to provide via a particular Collection Channel.
When you use our Website, we may also collect personal information about you in the following general categories:
- Transaction information: We collect your transaction details when you place an order via our Website, including the products you have ordered, the date and time of your order, the amount charged.
- Usage and preferences: We collect information about how you interact with our Website, including the pages you visit, your preferences and the settings that you choose. We do this through cookies and other similar technology.
- Device information: We collect information about your device, such as the hardware model, operating system, preferred language, unique device identifier and mobile network.
- Employee information: If you are a job applicant, an employee in one of our facilities, or a former employee, and use our Website, we collect information about the training modules you have completed, the forms you have submitted, personal information you have provided, the approvals you have given or received, and other similar information related to your job.
- Other information: We also collect and log information such as your IP address, access dates and times, browser type and pages visited when you interact with our Website.
We also collect personal information about you from third parties, including when:
- you choose to create an account or register for a product via our Website using a social media platform (e.g. Facebook, Instagram);
- you have consented to a third party disclosing your personal information to us (e.g. when you enter a competition or promotion run by a third party for us); and
- it is otherwise lawful for a third party to disclose your personal information to us.
Raptis collects and holds personal information
Raptis will only collect or monitor any personal information about you as provided in this privacy policy.
Active information collection
Raptis may collect your personal information via our Collection Channels when you:
- purchase a product via our Website;
- participate in any offers, marketing activities (including competitions) or promotional activities;
- contact us or provide us with personal information directly via any medium including our Website, SMS or other message service and email, social media platforms, mail, telephone or in person;
- interact with our Website for a specific purpose;
- browse our Website generally;
- are present at or outside a Raptis facility and are captured via our surveillance systems; or
- apply for employment with Raptis.
Queries
You may contact Raptis with any queries via email: notices@raptis.com.au or at Raptis Investments Pty Ltd (Attention: Compliance Manager), PO Box 462, Cannon Hill QLD 4170.
Cookies and passive information collection
We may use tracking technologies to collect personal information about you when you use and access our Website, including cookies, internet tags or web beacons, and navigational data collection (e.g. log files, server logs, and clickstream data). For example, we may collect information about the date, time and duration of visits and which pages of our Website are most commonly accessed.
Purposes for which Raptis collects, holds, uses and discloses personal information
We collect, hold, use and disclose your personal information for our primary purposes, including:
- for the purposes stated on a particular Collection Channel;
- to maintain and improve the functionality of our Website;
- to fulfil obligations in respect of any sale and purchase contract and/or any other contract between you and Raptis;
- in the case of images and video from our security and recording systems used in and around our facilities, for security, safety, compliance, and operational purposes;
- to send you any technical, administrative or legal notices important to our Websites;
- to provide you with information about your transactional entitlements;
- to provide marketing materials and information about our products, events, special offers, competitions and/or promotions, or to request your feedback for promotional purposes;
- to respond to customer enquiries or complaints;
- to manage your employment or process your application for employment with Raptis, to provide employee assistance programs and facilitate effective employment practices;
- to obtain opinions or comments about products and to conduct other market research and development (including to record statistical data for marketing analysis);
- to enter you into and administer promotions/competitions;
- to provide, maintain and improve our products;
- to allow you to use our Website;
- to share with trusted third parties including professional service providers, our related bodies corporate, our suppliers and our promotional partners and other trusted third parties (and their directors, servants and agents); and
- to share with your social media communities, to the extent allowed by you
Not providing information
You don’t have to provide any personal information to us. However, if you do not do so, this may affect or completely restrict your ability to use our products, including our Website, our ability to provide you with relevant content, products and services, or our ability to process your queries and employment applications.
Sharing your personal information
We may disclose your Personal Information to third party service providers for the purpose of enabling them to provide their services, including IT service providers, data storage, hosting and server providers, and networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment system operators.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers have their own privacy policies in respect to the information collected. We recommend that you read their privacy policies, to understand how your personal information will be handled by these providers. Once you leave the Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.
We do not sell or deal in personal or business information. Your information will only be used by us to complete our contract with you, identify marketing information and statistics, and customer service generally to improve our Website, products and services.
We may disclose your Personal Information in good faith where required to do so:
- by law or by any court;
- to enforce the terms and conditions of any of our contract(s);
- to protect our rights, property, or safety of our employees, contractors, customers, or third parties; or
- to relevant institutions with the purpose of preventing fraud.
Ability of others to view information
Raptis provides areas on Websites, and various social media platforms where you can upload user-generated content, post or provide information about yourself, communicate with other users, provide reviews for content, products and/or services or interact with or vote on particular content. This information may be publicly posted on a Website or social media platforms and/or shared with others, including social media platforms and other public forums in which you choose to participate. This information may become publicly available and may be read, collected and used by others outside of a Raptis Website. Raptis is not responsible for the conduct of others who may read, collect and use this information.
Children
Raptis is very sensitive to privacy issues. Raptis does not intend to collect personal information from any person under the age of 18 years without the consent of a parent or legal guardian.
Security of personal information
Raptis will endeavour to take all reasonable technical, organisational and physical steps to protect your personal information. This includes utilisation of online systems with password protection, secure servers using encryption technology and secure servers that are protected in controlled facilities.
All Raptis employees and service providers are obliged to respect the confidentiality and security of any personal information held by Raptis. However, Raptis cannot guarantee the security of your personal information and will not be held responsible for events arising from unauthorised access to personal information beyond Raptis’ reasonable control.
Access to personal information
You are in control of any personal information you provide to us. If, at any time, you would like to access, review, correct and/or delete the personal information we have about you, or if you would like to change your contact preferences, you can let us know via the contact details listed below.
Your personal information may be stored in different locations depending upon the reason for which you originally submitted the information. If you make an inquiry in relation to your personal information, the more information you can provide, the quicker Raptis will be able to retrieve your personal information. Raptis may require you to verify your identity by asking you to provide certain information about yourself and provide us with a declaration witnessed and signed by a Justice of Peace. Once your identity is verified, we will work to provide you with your requested information.
If you request, we will take all reasonable steps to delete your personal information, except where it is required for legal and compliance reasons. Deletion of information may result in Raptis being unable to facilitate or provide you with information about certain transactions (including the uploading of, access to, and receipt of, content on a Website), other content, services or product information, upcoming promotions, competitions or event information, and/or provide certain content, products or services.
We are not responsible for removing your personal information from the lists of any third party who has previously been provided your information in accordance with this privacy policy.
Links to other sites
Our Website may contain links to sites operated by third parties. We are not responsible for the privacy practices of, or any content on, those sites linked to our Website. If you visit one of these linked websites, we encourage you to review their privacy and other policies.
Changes to our privacy policy
From time to time, it may be necessary for Raptis to change this privacy policy without notice. We will post any changes to this privacy policy on our Website. Rest assured, however, that any changes will not be retroactively applied and will not alter how we handle previously collected personal information.
Contact Us
If you have any questions about our privacy policy, or any problems or complaints about how we have collected, used, stored, handled and/or disclosed your personal information, please contact us at:
- Mail: Raptis Investments, PO Box 462, Cannon Hill QLD 4170.
- Email: notices@raptisinvestments.com.au
- Telephone: (07) 3198 8888
Please allow 14 days for this request to be processed. If you do not receive a satisfactory response from Raptis with regards to your query, problem or complaint within 30 calendar days, you may refer your query, problem or complaint to the Office of the Australian Information Commissioner via the contact details listed at https://www.oaic.gov.au/about-us/contact-us/.
Whether our assets are your workplace or community, we aim to provide
you with a valuable experience that meets the needs of each stakeholder.